RULES OF THE GAME:
You are very important to me!
While working with me you should feel comfortable, successful, and listened to. Everything in this document is here because of something I have learned from a client. My goal is to clearly communicate my expectations of you and, discuss your expectations for me. Please read this document thoroughly.
Questions? Please ask me, now or later.
- 24 hour cancellation policy
- Payment is due on or before time of service
- I do not offer refunds
- You are not required to perform any activity that makes you uncomfortable
- You must obey safety rules and policies
- If you are sick please stay home and rest
As my business is appointment based I ask that you give me at least 24 hours’ notice to cancel or reschedule your session.
To schedule, reschedule, or cancel your session please email me at Anne@FluidPortland.com. You may also call or text me at (503) 705-4762.
Email is my preference for scheduling.
When you are with me you will have my full, undivided attention. My goal is to balance being responsive and communicating effectively, while minimizing distractions. Please understand that I set my phone to silent during massage appointments, so as to not disturb me or my clients. If you send me an email or text during the day, I may not see your message until after 7:30 pm. I do return phone calls and emails within 24 hours Monday through Saturday. I take Sundays off.
Anne offers five weekly classes: Monday 6:00 pm Hatha yoga, Wednesday 6:00 pm Pilates, Thursday 10:00 am R.O.S.S., Thursday 6:00 pm Energy Flow (similar to Tai Chi), and Saturday 10:00 am Barre (standing balance, strength and coordination based on classical ballet barre and standing Pilates and yoga exercises).
I love it when you bring a buddy, or family member to class! In fact this is how most of you got here in the first place!
About your massage or personal training session:
Prior to your session please think about your goals (short term – for that session, or long term – where do you want to be in a year). Do you have any changes to your health or your medications to report to me? How did you sleep last night? What have you done so far this week, as far as activity?
During your massage session I often use aspects of cranio sacral, Thai massage, myofascial release and cupping. While manipulating your limbs or stretching your tissue may result in minor tenderness or discoloration, my goal is to never hurt a client. Depending on the type and severity of your soft tissue issue or injury, (chronic or acute, how much of your body is affected, length of time you have suffered from this condition) you may feel worse right after your massage, then start to feel better within a few hours or days. Please communicate with me before, during and after your session if something does not feel right, or let me know if something feels especially good.
You are the one who lives inside your body. I will put together my best plan for how to help you based on my knowledge, and 23 years of experience working with bodies. I know a lot of stuff. You know your body.
I make my own body butter, and the ingredient list includes shea butter, jojoba, coconut oil, coco butter, and various essential oils. If you have any skin sensitivities please let me know. We can use an unscented product, or we can do Thai massage which requires no oil. You are also welcome to bring your own oil for me to use during your session.
Unless we have made other arrangement, payment is due at time of service. Any money paid to me is nonrefundable. For your convenience, if you are a member of Fit Club, you may have your sessions automatically deducted from your credit card each month.
If you are sick please cancel your session. I understand the urge to push thorough, but when you are ill your body needs to rest. Since my schedule is appointment based, I request 24 hours’ notice for you to cancel or reschedule. If I am sick I promise to cancel and will give you as much notice as possible.
Pain Free Movement!
Nothing we do should hurt. The idea that we need to tolerate pain, or we have a “bad” back or shoulder that just needs to be ignored is dangerous and counterproductive. If you feel pain (including joint “clicking”, tenderness, and/ or uncomfortable tightness) while doing an exercise please stop, alert me, and ask for a modification. Part of what we are learning (whether doing yoga, Pilates, Barre, tai chi, or strength work) is how to connect the dots from our brains to our bodies. We easily did this as babies, but we often lose the mind body connection as we get older. By railroading through pain you are cutting off the communication from your brain to your body. We want improved communication between the two, for injury prevention, increased movement possibilities, and pain relief.
DOMS (delayed onset muscle soreness) is a common condition where you feel muscle soreness days (usually 24 – 48 hours) after your workout. Some level of soreness is to be expected if you are starting a new activity. Pain that severely limits your movements (I squatted so much I couldn’t sit on the toilet, for example) probably means we went a little too far. Part of this is a learning curve, and as you get more in tune with your body you become more able to sense the line between “work” and “injury”. I would prefer you do a little less than you think you can, than for you to limp out of class thinking “Pilates hurt my back”. You can greatly reduce the chance of injury by paying attention to your body.
You must obey safety rules and policies. If you choose to act in a way that could cause physical or emotional harm to Anne, or any of your class mates, or other clients, you will be asked to leave. This includes throwing equipment, making inappropriate, negative, or hurtful comments, and/ or coming to class under the influence of drugs or alcohol. Please note that over the counter and prescription pain meds, sleep aids, and even blood pressure medications (including Aleve, Oxycodone, Advil, Valium, Ativan, Ambien etc.), may affect your balance, strength and proprioception. The effects of certain medicine can last for days, for example, you took a sleep aid the night before your appointment, then felt like your balance was off during our session the next day. Some OTC and Rx meds can also make you less sensitive to deep pressure during your massage. If you take any type of OTC or Rx medicine, or if you begin a new prescription, please let me know prior to your session.
Please sign below indicating that you have read, understand and agree to the above, and you have received a copy for your records. You take full responsibility for your health and wellbeing and will alert Anne to any changes to medications, injuries, or changes in your physical condition.
COVID-19 AGREEMENT I knowingly and willingly consent to have massage therapy during the COVID-19 pandemic. I understand that the COVID-19 virus can have a long incubation period, during which carriers of the virus may not show symptoms and can still be highly contagious.
I confirm that I am not presenting any of the following symptoms of COVID-19 listed below:
• Fever temperature over 99.6°F degrees
• Chills with or without body aches
• Shortness of breath
• New loss of sense of taste or smell • Unexplained sores on soles of feet • Unusual fatigue
• Sore throat Please seek immediate medical attention if you are displaying any severe signs of COVID-19. I confirm that I have not been in close contact with anyone exhibiting the above COVID-19 symptoms within the past 14 days. I further confirm that I am not currently living with anyone who is sick or who is quarantined. To prevent the spread of contagious viruses and to help protect each other, I understand that I will have to follow the massage therapist’s guidelines.